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Top 10 Types of Consumer Complaints Listed by Office of State AG | Local News

Home improvement issues rank first on the list of the top 10 complaint categories for 2021 compiled by the Consumer Affairs Division of the Tennessee Attorney General’s Office.

The DCA received a total of 5,561 complaints in 2021. The agency recovered both services and funds for Tennesseeians by working with consumers and businesses, according to a press release from the Attorney General’s office. ‘State.

Overall, the number of consumer complaints increased by 37% in 2021, compared to 4,053 complaints received by the consumer affairs office in 2020, according to the press release.

The first three categories saw the largest year-over-year increases. Home improvement scams increased by 58%, landlord/tenant complaints increased by 61%, and health service and product complaints increased by 63%.

Additionally, impostor scams now account for a significant number of consumer complaints, placing this category in the top 10 list.

“Division staff strive to escalate complaints quickly so that appropriate action can be taken in cases where deceptive marketing practices, fraud or scams are identified,” the statement said.

TOP 10 CATEGORIES

The top 10 categories of consumer complaints as rated by the Consumer Affairs Division are:

1. Home improvements, home repairs, home warranties: 787 complaints

Residential warranties, in addition to hiring a contractor for home repair or quality improvement services. Common complaints relate to the quality of work, incomplete work after receipt of payment, and structural damage caused by persons or companies employed. Many complaints are referred to the Tennessee Board for Licensing Contractors.

2. Landlord/tenant: 466 complaints

The most common complaints relate to security deposits and the condition of a rental property. Complaints are usually referred to city and county building code enforcement and the state fire marshal’s office.

3. Health services and products: 372 complaints

Complaints include inaccurate billing services and misquotes. The DCA may arbitrate complaints or refer appropriate complaints to the Tennessee Department of Health.

4. Personal/professional services: 349 complaints

Services offered by professionals such as hairdressers, massage therapists, locksmiths, exterminators, photographers, surveyors and others. Common complaints include quality of service, charges for services not received, and problems redeeming gift certificates for services offered. Complaints in this category are sometimes referred to the Regulatory Counseling Division of the Tennessee Department of Commerce and Insurance and the Tennessee Board of Professional Responsibility.

5. Motor vehicles — Used sales and advertising: 341 complaints.

Consumer dissatisfaction with items or services purchased online. Common complaints include issues with refunds and returns, or product or service not provided after payment. Often the product or service was solicited via email or social media advertisements. The Consumer Affairs Division works to mediate complaints in this category.

6. Debtor/creditor: 331 complaints

Questions related to debt collection companies, payday loans, credit repair companies and check cashing services. Consumers report harassing phone calls or billing issues. Complaints may also be referred to the Tennessee Department of Financial Institutions and the Regulatory Counseling Division of the Tennessee Department of Commerce and Insurance, as appropriate.

7. Internet sales: 296 complaints

Consumer dissatisfaction with items or services purchased online. Common complaints include issues with refunds and returns, or product or service not provided after payment. Often the product or service was solicited via email or social media advertisements. The Consumer Affairs Division works to mediate complaints in this category.

8. Motor vehicles — Repairs and warranties: 269 complaints

Consumer dissatisfaction with vehicle repair service. Common complaints were about issues with the time it took to repair, with many complaints about a problem with the correct parts being available for installation. The category also includes consumer dissatisfaction with warranties of purchased vehicles.

9. Timeshare/Holiday Clubs: 211 complaints

Complaints related to the purchase of a property under a timeshare agreement and the sale of these agreements. The most common complaints relate to high pressure sales tactics, misrepresentation of the contract and resale scams. Some complaints may be referred to the Tennessee Real Estate Commission or the Tennessee Board of Professional Responsibility.

10. Scams by imposters: 185 complaints

When a scammer pretends to be a legitimate government employee/agency, friend or business. Authors typically use text messages, calls, or emails to trick consumers into paying them via gift cards or wire transfer. Victims may also be tricked into providing sensitive information to receive a “government grant” or “free” money.